1. Who We Are
Never Too Small PTY LTD
292 Wellington Street, Collingwood Victoria 3066, Australia
Email: hello@nevertoosmall.com
2. Scope
This Privacy Policy applies to information collected through:
- our website and pages;
- paywall login and authentication flows;
- subscription and account services; and
- customer support and marketing communications.
3. Information We Collect
We may collect:
- Identity and contact data: name, email address, postal address, phone number.
- Account and subscription data: subscription status, access entitlements, account identifiers.
- Transaction data: purchase and billing metadata (payment card data is processed by payment providers).
- Authentication and security data: login email, magic-link metadata, session identifiers, IP address, device/browser metadata, fraud/rate-limit events.
- Usage and device data: pages viewed, referring URLs, browser type, operating system, language, timestamps, event logs.
- Marketing and preferences data: consent choices, communication preferences.
- Support data: messages, feedback, support requests.
4. Sources of Information
We collect information:
- directly from you;
- automatically via cookies and similar technologies; and
- from service providers and partners (for example payment, commerce, hosting, analytics, security, and email providers).
5. How We Use Information
We use personal information to:
- provide and operate the Services;
- authenticate users and manage sessions;
- process purchases and subscription actions;
- send transactional messages (including magic-link login emails);
- provide support and respond to inquiries;
- detect and prevent fraud, abuse, and unauthorized access;
- improve performance and user experience;
- send marketing communications where permitted; and
- comply with legal obligations and enforce our terms.
6. Legal Bases (EU/EEA and UK)
Where applicable, we process personal data under:
- contract performance;
- legitimate interests;
- consent;
- legal obligations; and
- legal claims.
7. Cookies and Similar Technologies
We use cookies and similar technologies, including strictly necessary cookies for security, session handling, and paywall functionality. We also use optional cookies for analytics/advertising where permitted.
Please see our Cookie Notice for details and controls.
8. Sharing of Information
We may share information with:
- service providers that help us operate the Services;
- professional advisers;
- regulators or authorities where legally required; and
- parties involved in corporate transactions (for example merger or sale).
We may also share de-identified or aggregated information.
9. International Transfers
Your information may be processed outside your jurisdiction, including countries with different privacy laws. Where required, we use appropriate safeguards.
10. Data Retention
We retain personal information only as long as necessary for the purposes in this policy and to meet legal, accounting, security, and dispute-resolution obligations.
11. Data Security
We use technical and organizational measures designed to protect personal information. No system is completely secure.
12. Your Rights
Depending on your location, you may have rights to:
- access;
- correction;
- deletion;
- restriction or objection;
- data portability;
- withdraw consent;
- opt out of targeted advertising/sale/sharing (where applicable); and
- non-discrimination for exercising rights.
To make a request, contact: hello@nevertoosmall.com
EU/EEA and UK
You may also lodge a complaint with your local supervisory authority.
US State Privacy Rights
Where required by law, residents may request access/correction/deletion and opt out of sale/sharing/targeted advertising. Where applicable, we honor Global Privacy Control (GPC) signals.
Australia
You may request access/correction and make a complaint. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Children
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without appropriate legal basis.
14. Marketing Communications
You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last Updated” date will be revised.
16. Contact Us
Never Too Small PTY LTD
292 Wellington Street, Collingwood Victoria 3066, Australia
hello@nevertoosmall.com
