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Shipping Policy

Shipment processing time

All orders are processed within five days. 
Our orders are shipped on weekdays from a fulfilment centre located in Sydney, Australia.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
Australia Post Standard (Australia Wide) Within 1 weekCalculated at purchase
Australia Post Express (Australia Wide) Within 3 daysCalculated at purchase
International Shipping Standard*Within 2 weeksCalculated at purchase
International Shipping Express*Within 1 weekCalculated at purchase

*Delays in shipping may occur outside main International and Australian shipping routes

Shipment confirmation and order tracking

Once your order has been fulfilled you will receive an Australia Post confirmation and tracking number through the email address you provided. 

Customs, duties, and taxes

Never Too Small is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

While Never Too Smile utilizes appropriate packaging for the products we sell to ensure it is well cared for, Never Too Small is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We ship to all countries. Shipping rates are calculated dynamically based on your location at the time of purchase. 

Returns Policy

If you are not satisfied with your purchase, we would be happy to discuss an exchange, or in some cases a refund. Please view our refund policy here

For more information, email info@nevertoosmall.com